About This Site

MaxCDN provides transparent updates about our service status. If you are experiencing problems and do not see a notice posted, please contact us.

Email support@maxcdn.com or call +1(877) 629-2361

All Systems Operational
North America Operational
Los Angeles Operational
Atlanta Operational
Dallas Operational
New York Operational
Seattle Operational
Virginia Operational
Chicago Operational
San Francisco Operational
South America Operational
São Paulo Operational
Europe Operational
Amsterdam Operational
Frankfurt Operational
Paris Operational
London 1 Operational
London 2 Operational
Middle East Operational
Tel Aviv Operational
Asia Pacific Operational
Hong Kong Operational
Tokyo Operational
Singapore Operational
Sydney Operational
Systems Operational
Control Panel Operational
Video On Demand Operational
API Operational
Analytics Cluster Operational
FTP Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Scheduled Maintenance
Network Configuration Maintenance May 4, 23:00 - May 5, 01:00 PDT
We will be deploying configuration changes for future deployments and expansion at 23:00 PDT. We expect this maintenance to take two hours.
This maintenance will be non-customer affecting.
If you have any questions, please contact our Speed Team at https://www.maxcdn.com/contact/
Posted on May 4, 14:35 PDT
Past Incidents
May 4, 2016
Completed - The scheduled maintenance has been completed.
May 4, 16:45 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 16:00 PDT
Scheduled - We will be performing maintenance on the Reporting cluster in order to optimize performance on the real time stats dashboard by adding an index to the table that it reads from. While adding the index will not take much time, there will be a brief window (likely less than a few minutes) where reads are blocked, and data is not being reported from this endpoint. The affected services will include:
- Real time stats dashboard
- Real time stats control panel ticker
- Daily files report

This should result in faster responses and more up to date reporting in the real time stats data.

If you have any questions, please contact our Speed Team at https://www.maxcdn.com/contact/
May 4, 13:50 PDT
Resolved - This incident has been resolved.
May 4, 16:42 PDT
Investigating - We are experiencing performance degradation on our London2 Edge16. All traffic has automatically been re-routed to nearby PoPs. We will update our status page as soon as more information become available.

You can find your zones Cluster ID in your control panel (zone config page) or by using our cluster checker tool https://www.maxcdn.com/cluster-checker/

If you have any questions please contact our Speed Team https://www.maxcdn.com/contact
May 4, 16:37 PDT
Resolved - This incident has been resolved.
May 4, 03:51 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 4, 01:46 PDT
Identified - The issue has been identified and a fix is being implemented.
May 4, 00:52 PDT
Investigating - We are currently investigating connectivity issues with our FTP server which manifests in rejected connection attempts. We will update our status page as soon as more information become available.

If you have any questions please contact our Speed Team https://www.maxcdn.com/contact/
May 3, 23:09 PDT
May 3, 2016
Completed - The scheduled maintenance has been completed.
May 3, 16:44 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 3, 16:00 PDT
Scheduled - We will be conducting maintenance on our Reporting servers. During this maintenance, the following services will be affected:
- real time stats dashboard
- real time stats ticker
- raw log viewer
- raw log API
- daily files report
There may be only momentary outages for the real times stats dashboard and the real time ticker. For the rest of these services, we do not expect any downtime during this window. We do not expect this maintenance to last more than 1 hour.
If you have any questions, please contact our Speed Team at https://www.maxcdn.com/contact/
May 3, 12:23 PDT
Resolved - This incident has been resolved.
May 3, 01:18 PDT
Monitoring - We have experienced an issue with the master DB server and a slave server has been promoted in it's place while we run the diagnostics on the master server.
May 2, 20:54 PDT
Investigating - We are currently experiencing issues with our Control Panel. Our team is working on resolving the issue.
If you have any questions please contact our Speed Team https://www.maxcdn.com/contact/
May 2, 19:55 PDT
May 2, 2016
Resolved - This incident has been resolved.
May 2, 21:40 PDT
Investigating - We are experiencing network performance degradation in our São Paulo PoP. All traffic has automatically been re-routed to nearby locations. We will update our status page as soon as more information become available.

If you have any questions please contact our Speed Team: https://www.maxcdn.com/contact/
May 2, 19:20 PDT
Resolved - This incident has been resolved.
May 2, 13:14 PDT
Monitoring - We have put our server back in production as our upstream provider has mitigated the issue. We are monitoring network health and we'll resolve Status Page soon.
May 2, 12:38 PDT
Identified - We have identified the issue to be with our upstream provider. We are working diligently with them to get this resolved. More updates will be posted as they become available. Thank you for your patience.

If you have any questions please contact our Speed Team: https://www.maxcdn.com/contact/
May 2, 12:29 PDT
Investigating - We are experiencing network performance degradation in our São Paulo PoP. All traffic has automatically been re-routed to nearby locations. We will update our status page as soon as more information become available.

If you have any questions please contact our Speed Team: https://www.maxcdn.com/contact/
May 2, 11:17 PDT
May 1, 2016

No incidents reported.

Apr 30, 2016

No incidents reported.

Apr 29, 2016

No incidents reported.

Apr 28, 2016
Resolved - This incident has been resolved.
Apr 28, 21:23 PDT
Investigating - We are currently experiencing issues with our Real Time Reporting. Our team is working on resolving the issue.
If you have any questions please contact our Speed Team https://www.maxcdn.com/contact/
Apr 28, 11:04 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 27, 17:05 PDT
Investigating - We are currently experiencing issues with our Real Time Reporting. Our team is working on resolving the issue.
If you have any questions please contact our Speed Team https://www.maxcdn.com/contact/
Apr 27, 10:32 PDT
Completed - The scheduled maintenance has been completed.
Apr 28, 21:22 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 15:00 PDT
Scheduled - We will be conducting maintenance on our Reporting servers and Control Panel. During this maintenance, the following services will be affected:
- Real Time Stats Dashboard
- The Real Time Stats Ticker in the top of the control panel
- "Daily Files" reports
All other reporting services will be available during the maintenance window. We expect this maintenance to last 3 hours.
If you have any questions, please contact our Speed Team at https://www.maxcdn.com/contact/
Apr 27, 10:18 PDT
Resolved - This incident has been resolved.
Apr 28, 02:28 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 28, 02:23 PDT
Investigating - We are experiencing provisioning issues on our cluster 22. We will update our status page as soon as more information become available.

If you have any questions please contact our Speed Team https://www.maxcdn.com/contact
Apr 28, 02:22 PDT
Apr 26, 2016
Resolved - This incident has been resolved.
Apr 26, 20:45 PDT
Identified - The issue has been identified and a fix is being implemented.
Apr 26, 20:25 PDT
Investigating - We are experiencing network performance degradation on our Tokyo Flex01, Hong Kong Flex02 and Singapore Flex04 servers. Some traffic has been re-routed to nearby locations. We will update our status page as soon as more information become available.

If you have any questions, please contact our Speed Team at https://www.maxcdn.com/contact/
Apr 26, 19:42 PDT
Resolved - This incident has been resolved.
Apr 26, 15:57 PDT
Investigating - We are currently experiencing issues with our Real Time Reporting. Our team is working on resolving the issue.
If you have any questions please contact our Speed Team https://www.maxcdn.com/contact/
Apr 26, 10:21 PDT
Apr 25, 2016

No incidents reported.

Apr 24, 2016

No incidents reported.

Apr 23, 2016

No incidents reported.

Apr 22, 2016
Resolved - This incident has been resolved.
Apr 22, 17:26 PDT
Monitoring - We have identified the issue to be with one of our upstream providers in Amsterdam. Necessary mitigation steps have been taken and we are monitoring the results as we continue to work with our upstream provider towards the final resolution.
Apr 22, 15:57 PDT
Investigating - We are experiencing provisioning issues in our Amsterdam PoP. We will update our status page as soon as more information become available.

If you have any questions please contact our Speed Team https://www.maxcdn.com/contact
Apr 22, 15:54 PDT
Apr 21, 2016
Completed - The scheduled maintenance has been completed.
Apr 21, 17:08 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 16:00 PDT
Scheduled - We will be performing a network maintenance in our Amsterdam PoP. We do not expect this maintenance to be customer impacting.

If you have any questions please feel free to contact our Speed Team: https://www.maxcdn.com/contact/
Apr 21, 13:22 PDT
Resolved - This incident has been resolved.
Apr 21, 12:01 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 21, 10:33 PDT
Identified - The issue has been identified and a fix is being implemented.
Apr 21, 10:17 PDT
Investigating - We are experiencing performance degradation on our Cluster 20. We will update our status page as soon as more information become available.

You can find your zones Cluster ID in your control panel (zone config page) or by using our cluster checker tool https://www.maxcdn.com/cluster-checker/

If you have any questions please contact our Speed Team https://www.maxcdn.com/contact
Apr 21, 10:14 PDT
Apr 20, 2016
Resolved - This incident has been resolved.
Apr 20, 16:10 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 20, 15:49 PDT
Investigating - We are currently experiencing issues with our Control Panel. Our team is working on resolving the issue.
If you have any questions please contact our Speed Team https://www.maxcdn.com/contact/
Apr 20, 15:43 PDT
Completed - The scheduled maintenance has been completed.
Apr 20, 12:35 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 08:00 PDT
Scheduled - Our hosting provider will be performing a network maintenance during which the traffic will be shifted from our Sydney PoP to nearby locations. We will update our status page as soon as the maintenance is complete.

If you have any questions please contact our Speed Team: https://www.maxcdn.com/contact/
Apr 20, 06:18 PDT